The Grievance Redress Mechanism is a process for receiving, investigating and addressing project related complaints/feedback from affected parties at project level.
o Encourage timely & prompt response
o Promotes transparency
o Ensure accountability
o Identify problems and close gaps effectively
o Identify recurring problems or grievances
o Secure channel for victims and whistle-blowers to seek and achieve redress
o Project stakeholders
o Project affected persons
o Aggrieved parties
o Any other interested persons
o Grievances can be submitted anonymously by anyone if they wish to
i. Can be addressed:
o Complaints/Grievances arising from project activities
o Questions regarding project activities
o Comments, Suggestions, and/or Feedback on all project-funded activities
o Grievances stemming from project staff actions
o Grievances affecting external stakeholders, including project workers and communities
ii. Cannot be addressed:
o Complaints/Grievances not related to the project
o Policies & Procedures of Government
1. Telephone: MoF Help Desk number 1617 (local hotline) or +960 3349200 (international)
(Note: You can reach the MoF Help Desk from 08:00 am to 02:00 pm - Maldives Time)
2. Email: [email protected]
3. Mail/Letter:
Attention: MCGP PMU
Address: Ministry of Finance
Ameeneemagu,
20379,
Male’, Republic of Maldives
4. Online form: Lodge a complaint using the linked form on top of the page
Grievance Resolution Process
